STANDARD DELIVERY POLICY
*Next day delivery anywhere in Great Britain and Northern Ireland depending on stock levels and provided orders are received by us before 16:30pm Monday to Friday. Orders placed after 16:30 will be classed as the next days order. Orders placed on a Saturday or Sunday will be delivered on the following Tuesday. Next day does not include furniture. Please email email@example.com after ordering to request your furniture delivery date.
For general item orders (excluding Postage Stamps/furniture) under £150 Ex vat across the UK Delivery charge is £4.99 NEXT DAY*
Postage Stamps ordered alone will incur a charge of £8.50 - this is to cover insurance cost.
Postage stamps (even if ordered with other items) will incurr a separate Special Delivery Postage Charge of £8.50 - this is to cover insurance cost.
For orders to the Islands and Scottish Highlands, please add £20.00 to our scale of charges.
Certain items may incur surcharges. This will always be shown at checkout.
*NEXT DAY is always providing the item is in stock. You are able to see stock levels on the item. If this does not show and you are concerned, please email to check firstname.lastname@example.org. Next Day does not include any reason beyond our control i.e picking errors. shortages etc from suppliers.
All office furniture / office chair prices online do not include build and installation there will be a seperate charge if you require this service and you will need to contact email@example.com
All office furniture will be delivered, flat packed or boxed to your doorstep, The delivery charge will be charged according to manufacturer of product and value of order - this will be shown at checkout.
FURNITURE INSTALLATION & BUILD
If you require your furniture built and installed please contact firstname.lastname@example.org to discuss.
If you wish to return and item please request a Returns Form from email@example.com
NOT REQUIRED - There is a 5 day limit to return Not Required products back to us, all items must be in ORIGINAL PACKAGING and A RESALEABLE CONDITION - there will be a 10% restocking charge for not required items.
INCORRECT ITEM SENT - Where a product was ordered but an incorrect product was sent out due to picker error - this must be reported within 2 Working Days to be eligible for free return - email firstname.lastname@example.org
SHORTAGE - If an item does not turn up at all on your delivery, this must be reported as a shortage within 2 working days - email email@example.com
FAULTY - Where a product has a manufacturing fault or a part is missing or there is some other problem totally attributable to the
manufacturer please email - firstname.lastname@example.org and we will get a new one out to you.
Food & Beverages - Non returnable.
Diaries, Planners & Dated products- Non returnable
Bespoke items and items made to order - Non returnable
Furniture - All not required furniture will be subject to a restocking fee of 30% and must be returned in its unopened packaging. Furniture not returned in its original state will not be accepted.
In the case of computer consumable products, Not Required returns will only be accepted within 12 days if the outer seal has not been tampered with in any way. If the Buyer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored. In certain circumstances, the buyer must complete a faulty product evaluation form.
Business machines - Faxes, Printers, Scanners, etc. Please check that the business machine you have chosen is fit for your requirements before you open the box. Business machines cannot be resold if the box has been opened, therefore you cannot return a business machine once it has been opened. BOS will not recommend any business machines, we will offer advice, but the decision to purchase is ultimately the buyers responsibility. Faulty goods in this catagory will be dealt with the by manufacturer direct, please see our latest catalogue for contact numbers and requirements.
Faulty or damaged Business machines need to be reported direct to the manufacturer to arrange repair/replacement.
Damaged Items - Damaged items must be reported to us within 2 working days of receipt of the delivery.
Please note ANY item being returned other than faulty must be returned in the condition that they were received. , i.e. not opened, ripped, or written on. Should such item be returned to ourselves not in a resalable condition the item will be returned to the customer and charged.
Any item that is out of stock when ordered will be placed on backorder; it will be dispatched to you as soon as it comes into stock. Stock levels are displayed at the time of ordering, if any items state "Out of Stock" then it may be out of stock and you should check with your local office before placing any urgent orders.